Privacy Policy
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How We Use Your Information
We use the information we collect from you for the following purposes:
- To provide and manage our services
- To communicate with you regarding inquiries, appointments, or service updates
- To send important notifications related to your account or requested services
- To improve our website functionality, customer experience, and service offerings
- To comply with legal and regulatory obligations
We may also use your contact information, including your phone number, to send service-related communications such as appointment reminders, updates, and follow-ups.
SMS Communications and Consent
By providing your phone number through our website forms, appointment booking pages, or other communication channels, you consent to receive SMS messages from TFW Advisors Kingdom related to your inquiry, services requested, or account activity.
SMS messages may include but are not limited to:
- Appointment confirmations and reminders
- Service updates or notifications
- Follow-up messages related to services you requested
- Customer support communications
SMS consent is collected through website forms, opt-in checkboxes, or other direct communications where users voluntarily provide their phone number.
Your SMS consent is not shared with third parties or affiliates for marketing purposes.
Data Security and Protection
We take reasonable administrative, technical, and physical measures to protect the personal information we collect from unauthorized access, use, alteration, or disclosure.
These security measures include:
- Secure website hosting
- Encrypted data transmission where applicable
- Access controls to protect stored information
- Regular monitoring of our systems for vulnerabilities
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security but we make every reasonable effort to safeguard your data.
Sharing of Information
We do not sell, rent, or trade your personal information to third parties. Your information may only be shared with trusted service providers who assist in operating our website, providing services, or communicating with you, provided they agree to keep your information confidential.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.